Coverage model
24/7/365 NOC and SOC coverage
Round-the-clock monitoring for uptime and security-critical events.
24/7 NOC & SOC
Downtime costs money. Breaches cost credibility. Our Network Operations Center (NOC) and Security Operations Center (SOC) work together to keep you running and secure.
In-house NOC/SOC or managed coverage?
Building an internal 24/7 operations center requires multiple analysts across shifts, specialized tooling, and ongoing training, and those costs scale quickly for mid-market teams. Managed NOC/SOC services provide the same coverage without the staffing overhead, shift-work logistics, or key-person risk. The right model depends on your alert volume, compliance requirements, and internal capacity. See our IT Coverage Model guide for a decision framework.
Proof points
Critical-severity target
15-minute alert acknowledgment goal
Initial investigation target: 1 hour for critical severity events.
Client continuity
Average client relationship: 8 years
Long-term operations support is built into our delivery model.
Core capabilities
- 24/7 Security Monitoring: Continuous telemetry analysis (EDR/MDR) delivered by our team and trusted SOC partners.
- Incident Triage & Containment: Rapid validation of threats to stop attackers before they spread.
- Performance Monitoring (NOC): Tracking server health, network uptime, and critical service availability.
- Patch Management: Systematically applying security updates to reduce your attack surface.
- Log Retention: Storing critical audit logs (often via a SIEM) to meet compliance and forensic requirements.
Who it's for
- Organizations with 24/7 operations or high uptime requirements.
- Teams that cannot afford to ignore security alerts during nights and weekends.
- Businesses that need to satisfy cyber insurance requirements for "active monitoring."
Typical outcomes
- Critical alerts triaged continuously without overnight blind spots.
- Reduced operational noise for internal teams during business hours.
- Faster escalation paths for high-severity security and uptime events.
Related resources
FAQ
Is the SOC really 24/7?
Yes. We utilize a "follow the sun" model with our trusted partners to ensure eyes are on glass 24/7/365 for critical security alerts.
What happens when an alert fires at 3 AM?
Our SOC analysts triage the alert immediately. If it is a critical threat, we initiate containment procedures and escalate to your designated contacts.
Does this replace my internal IT team?
No, it augments them. We handle the noise, the overnight monitoring, and the initial triage so your team can focus on projects and strategy.
Never miss a critical alert
24/7 coverage means your business is protected around the clock. Let's discuss how NOC/SOC services fit your operational needs.